Bereavement Services Privacy Statement

 

Why we collect information about you

We collect information to enable us to facilitate the services of either burial or cremation and any associated provision and supply of memorialization and commemoration products

What information do we collect about you?

We collect information about:

  • You (name, contact details, bank details)

Who do we share the information with?

  • Funeral Directors
  • Memorial Masons

Is any information transferred to or stored on servers based outside the European Economic Area?

No

How long do we keep your information?

Record Legislation Retention Period Retention Policy
Register of Burials LACO 77 (Local Authority Cemetery Order 1977) Permanently As per LACO 77 (Local Authority Cemetery Order 1977)
Register of Cremations The Cremation Regulations (England & Wales) 2008 Permanently As per The Cremation Regulations (England & Wales) 2008
Memorial Applications / Permits N/A 5 Years N/A
Statutory & Medical Forms Related to Cremation & Burial The Cremation Regulations (England & Wales) 2008 15 Years As per The Cremation Regulations (England & Wales) 2008
Correspondence N/A 2 Years Destroy After Retention Period
Invoices Financial 6 Years Destroy After
Receipts Financial 6 Years Destroy After Retention Period

Who do we collect information from?

  • You
  • Funeral Directors

What are the consequences if we do not collect the data?

The council will be unable to fulfil its statutory obligations to dispose of the dead by either burial or cremation.

Are any decisions about you made by automatic means?

No

Cookies

A cookie is a small data file that is stored on your computer or mobile device to remember a specific piece of information.

Cookies are used by many websites to remember users’ preferences, for example, or to record the contents of a shopping basket, or to record the number of visitors to the website.

The rules governing cookies and similar technologies were changed in 2011, and the Information Commissioner’s Office (ICO) is responsible for enforcing the them.

Managing cookies

Most cookies expire after a specified time, but you can manage them yourself, including deleting them from your computer, or telling your browser to notify you before a cookie is set or not to accept them at all.

Read the ICO’s cookie advice for more information.

Our use of cookies

We use cookies to improve our services for you, for example by:

  • recognising that you may already have entered information (such as a username and password or postcode) so you don’t need to repeat it for every web page requested
  • measuring how many people are using our services, so they can be made faster and easier to use

Our cookies are not used to identify you personally, only to make our websites work better for you.

Cookies may or may not be set during your visit, depending on what they are designed to do and whether they are dependent on certain actions triggering them.

Cookies set by google.com

We use Google Analytics on most of our websites to help us estimate the number of visitors to our websites, and how they navigate through them.

Google Analytics sets cookies to store information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not allow Google to use or share our analytics data.

Cookies set by Google Analytics are third-part cookies.

Cookies set by GA
Name Purpose Expiration
_utma Each unique browser that visits a page on the site is provided with a unique ID via the __utma cookie. In this way, subsequent visits to the website via the same browser are recorded as belonging to the same (unique) visitor. After 2 years
_utmb Used to to establish a session. If this cookie is absent, further activity by the user initiates the start of a new session. After 30 minutes
_utmc Used to to establish a session. If this cookie is absent, further activity by the user initiates the start of a new session. When the browser is closed
_utmz When visitors reach the site via a search engine result, a direct link, or an ad that links to the page, Google Analytics stores the type of referral information in a cookie. After 6 months

Cookies set by youtube.com

We sometimes embed videos from our official YouTube channel using YouTube’s privacy-enhanced mode.

This mode may set cookies on your computer when you start the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos.

Read YouTube’s information about embedding videos to learn more.